COMPLAINTS PROCEDURES

Step 1: Lodge your complaint using any of these channels: Live Chat on our website or through our social media handles i.e. Facebook, Twitter, Instagram or via email at info@hermestb.com; by calling us toll-free on 1 800 002 HERMES or on +44 775 465 5987. You can also visit any of our branches to lodge your complaint.

Step 2: If after 20 working days of lodging a complaint and you are still not satisfied with our services, lodge a complaint to:

• The Head, Financial Stability Department, Bank of Saint Lucia,
  P. O. Box GP 2674, Castries for assistance.
• Or Email complaint to complaints@hermestb.com
• Or call BoG on 1 800 002 HERMES

Step 3: If after 20 working days of lodging your complaint to the Bank of Saint Lucia and it’s not resolved, you can take legal action.

Do not forget to collect your unique registration number after lodging your complaint.

Thank You

Be the first to know

Sign up to receive our monthly eNewsletter that will be focusing on great financial resources to help you

By providing your email address, you consent to receive promotional emails and financial tips from HerMes PLC. We do not share your information with third parties. Learn more about HerMes's privacy policy.